The World's Strangest Hotel Complaints

 

An international travel site conducted a survey on hotel complaints around the world and found some unusual things. The travel website Skyscanner.net surveyed 400 international hotel staff in 39 different countries. It asked them about the strangest things guests had asked for or complained about. The site said that most of the unusual complaints were about food. Other weird requests were related to the room. Not every hotel room or the services on offer are to everybody's taste, but the complaints in the Skyscanner survey were so strange it makes you wonder how the hotel staff responded. It would be impossible for any hotel in the world to make some of the complaining guests happy.

The food-related complaints were very weird. One guest asked for 16 cucumbers a day, while another requested only the right legs of a chicken. The staff had no idea why just the right leg, or whether the left leg of a chicken didn't taste as nice as the right leg. One guest asked for something not normally found on the room service menu – crocodile soup. Other complaints were crazy enough to make staff wonder about the mental age of the guests. A man at a luxury hotel in London complained that his room did not have a sea view. The nearest beach to London is about 75 km away. Other guests wanted the toilet filled with mineral water, a bath full of honey and a discount because his girlfriend snored.

1. COMPLAINTS: What are your biggest complaints? Complete this table.

About…

What?

Why?

hotels

 

 

English

 

 

your native country 

the country you moved to

 

 

the Internet

 

 

your city

 

 

people

 

 

2. HOTEL STAFF: Students A strongly believe working in a hotel would be very interesting; Students B strongly believe it would be very boring.  Explain.

3. HOTEL ROOM: Rank these with your partner. Put the most important things at the top.

  • a room with a view

  • big

  • free wi-fi

  • a good shower

  • quiet

  • a safe

  • a mini-bar

  • free gifts

4. SYNONYM MATCH: Match the following synonyms from the article.

1.

conducted

a.

questioned

2.

unusual

b.

think

3.

surveyed

c.

were about

4.

related to

d.

requested

5.

taste

e.

closest

6.

asked for

f.

carried out

7.

normally

g.

price reduction

8.

wonder

h.

liking

9.

nearest

i.

strange

10.

discount

j.

usually

5.ROLE PLAY

Role  A – A room with a view

You think a view is the most important thing in a hotel room. Tell the others three reasons why. Tell them why their things aren't so important. Also, tell the others which is the least important of these (and why): free wi-fi, a good shower or a safe.

Role  B – Free wi-fi

You think free wi-fi is the most important thing in a hotel room. Tell the others three reasons why. Tell them why their things aren't so important. Also, tell the others which is the least important of these (and why): a view, a good shower or a safe.

Role  C – A good shower

You think a good shower is the most important thing in a hotel room. Tell the others three reasons why. Tell them why their things aren't so important. Also, tell the others which is the least important of these (and why): free wi-fi, a view or a safe.

Role  D – A safe

You think a safe is the most important thing in a hotel room. Tell the others three reasons why. Tell them why their things aren't so important. Also, tell the others which is the least important of these (and why):  free wi-fi, a good shower or a view.

.                                                                                                                                                                      


6.INTERACTIONS:


Student A is a receptionist at a hotel. Student B is a client at the hotel. Student B begins as a very nice client but quickly becomes upset , difficult and problematic. Student A is very professional and stays calm and friendly while student B is upset about many things in the hotel. Interact. 

7.HOTELS DISCUSSION

PART 1

c)

What things do you complain about?

d)

Is it better to complain or just forget about it and move on?

e)

What complaints have you had about hotels?

f)

Why do people complain about hotels?

g)

Are you good at dealing with people who complain?

h)

What do you think of websites where you can complain about hotels?

i)

What complaints about life do you have right now?

j)

What should a hotel do if a guest complains?

-----------------------------------------------------------------------------

PART 2 

b)

Why might someone want 16 cucumbers a day in a hotel?

c)

Is it possible for the right leg of a chicken to be tastier than the left leg?

d)

Have you complained about food in a hotel or restaurant?

e)

How can somebody staying in London complain about having no sea view?

f)

What do people complain to you about?

g)

What should staff say to someone who wants a honey bath?

h)

Has anyone ever complained about you?

i)

Why might someone want a toilet full of mineral water?

j)

What questions would you like to ask a hotel manager?

 

Hotel opens in Taiwan just for gamers

 A new hotel in Taiwan has opened to cater to the needs of gamers. Those who want to indulge in their favourite games while on business or vacation can now do so at the iHotel, near Taiwan's capital Taipei. Rooms at the hotel are fully equipped with two state-of-the-art gaming computers with 32-inch screens, plush DXRacer gaming chairs, and ambient lighting to create the perfect mood for getting behind the joystick. The gaming computers are side-by-side to ensure gaming with your partner has a more competitive edge. The rooms are also furnished with a 46-inch TV for guests to chill out after a hard session gaming. And if that's not enough, the hotel's lobby features a large gaming arena for larger groups.

Putting gaming consoles in hotel rooms may lead to positive benefits besides relaxing and getting away from it all. One study analysed data from over 12,000 high school students in Australia. Researchers found that students who played online games almost every day scored 15 points above average in maths and reading tests and 17 points above average in science. A Columbia University study indicated that gaming by 6-to-11-year-olds greatly increased their chance of "high intellectual functioning and overall school competence". However, critics of gaming warn of the harmful effects of gaming because of depictions of violence, sexual themes, alcohol, tobacco, drugs and profanity.

1. HOTELS: How can they be improved? Complete this table.

 

Improvements?

Why?

Lobby

 

 

Front desk

 

 

Rooms

 

 

Restaurants

 

 

Staff

 

 

Technology

 

 


2. SYNONYM MATCH: Match the following synonyms from the article.

  1. cater
  2. ensure
  3. ambient
  4. chill out
  5. lobby
  6. benefits
  7. data
  8. indicated
  9. competence
  10. profanity
  1. atmospheric
  2. bad language
  3. entrance
  4. advantages
  5. pointed to
  6. provide for
  7. ability
  8. information
  9. make certain
  10. relax

3.Role play

Role  A – Video Games

You think video games are the best games. Tell the others three reasons why. Tell them what is wrong with their games. Also, tell the others which is the worst of these (and why): board games, card games or party games.

Role  B – Board Games

You think board games are the best games. Tell the others three reasons why. Tell them what is wrong with their games. Also, tell the others which is the worst of these (and why): video games, card games or party games.

Role  C – Card Games

You think card games are the best games. Tell the others three reasons why. Tell them what is wrong with their games. Also, tell the others which is the worst of these (and why): board games, video games or party games.

Role  D – Party Games

You think party games are the best games. Tell the others three reasons why. Tell them what is wrong with their games. Also, tell the others which is the worst of these (and why):  board games, card games or video games.

4.Discussion - Hotel opens in Taiwan just for gamers

  1. Would you like to stay in a gaming hotel?
  2. What kind of hotels do you like?
  3. What do you need in a hotel room?
  4. What do you do to chill out?
  5. Do you prefer gaming or watching movies?
  6. Why is gaming so popular?
  7. What other themed hotels should there be?
  1. What's your favourite game?
  2. What are the benefits of gaming?
  3. How might gaming lead to better scores at school?
  4. How often should children play online games?
  5. What are the dangers of online games?
  6. Is there too much violence and bad language in games?
  7. What questions would you like to ask the hotel guests?

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